GENERAL TERMS AND CONDITIONS

Welcome to Biomedical Devices Australia, operated by The Point Weyland Trading Company Pty Ltd (ACN 633 117 585).

These terms and conditions govern your use of our website and the purchase of products from us.

1. Acceptance of Terms

By accessing our website and/or purchasing products from us, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, please do not use our website or purchase our products.

2. Products and Pricing

All prices are listed in Australian dollars (AUD) and include Goods and Services Tax (GST) where applicable.

We offer a range of biomedical devices for sale on our website, available for purchase in Australia and New Zealand only.

3. Ordering and Payment

Orders can be placed through our website and are subject to acceptance by us.

Payment can be made using Visa, Mastercard, or other accepted payment methods.

We reserve the right to refuse or cancel any orders at our discretion.

4. Shipping and Delivery

We aim to process and dispatch orders promptly, with delivery times varying based on location.

Shipping costs will be calculated and displayed at checkout.

We are not responsible for any delays or issues caused by shipping carriers.

5. Privacy and Data Protection

We are committed to protecting your privacy and personal information. Please refer to our Privacy Policy for details on how we collect, use, and disclose your information.

6. Intellectual Property

All content on our website, including but not limited to text, graphics, logos, and images, is the property of Biomedical Devices Australia and protected by copyright laws.

7. Limitation of Liability

To the extent permitted by law, Biomedical Devices Australia and its affiliates shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with your use of our website or purchase of our products.

8. Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of Australia.

9. Contact Information

If you have any questions or concerns about these terms and conditions, please contact us at bruce.meyer@biomedicaldevices.com.au or +61 2 98997331

10. Amendments

We reserve the right to amend these terms and conditions at any time. Any changes will be effective immediately upon posting on our website.

REFUND POLICY

This Refund Policy ("Policy") applies to the following purchases: Oopsie Heroes Plus and Oopsie Heroes Plus Sticker Packs.

1. General

We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy ("Policy").

Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian Consumer Law.

Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.

2. Australian Consumer Law

Under the Australian Consumer Law:

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled a) to cancel your service contract with us; andb) to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law.

The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.

If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.

Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.

If a product or service which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure.

If a product or service which you purchased from us has a failure that does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the goods repaired or replaced.

3. Cancellation and Change of Mind

We do not offer any refund if you change your mind, or find the same product or service cheaper elsewhere

3. Products Damaged During Delivery

In the event that the product you ordered has been damaged during delivery:

Please contact us as soon as possible.

Any damaged product must be returned in the condition in which it was received, together with any packaging and other items which you received with the damaged product.

We will arrange to repair or collect the damaged product and replace it with an equivalent product, or to refund it, provided that you have contacted us within 14 days from the date of receiving the product.

4. Exceptions

Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product or service purchased by you if:

You misused the said product in a way which caused the problem.

You knew or were made aware of the problem(s) with the product or service before you purchased it.

You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.

Any other exceptions that apply under the Australian Consumer Law.

5. Shipping Costs for Returns

In the event that a product you have purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law, we shall bear any cost of shipping the said product (the "Returned Product") back to us, as well as any cost of shipping any replacement product to you.

If the Returned Product can easily be shipped or returned, then you are responsible for organising for the Returned Product to be returned to us. If the Returned Product is eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law) then we will reimburse you for the reasonable postage, shipping or transportation costs for the Returned Product.

If the Returned Product is too large, too heavy, or otherwise too difficult to be removed and returned by you, and is believed to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then we will organise for the postage, shipping, transportation or collection of the Returned Product, at our cost.

In the event that we organise and pay for the inspection, postage, shipping, transportation or collection of a Returned Product, and it turns out not to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then you will be required to pay the costs of any inspection, postage, shipping, transportation or collection of the Returned Product.

6. Response Time

We aim to process any requests for repairs, replacements or refunds within 7 days of receipt.

7. How to Return Products

You can contact us at the end of this Policy to discuss a return using the information.

Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase.

To be eligible for a refund, repair or replacement, you must provide proof of purchase.

You may be required to provide a government-issued identification to qualify for a refund, repair or replacement.